Master Microsoft Dynamics 365 For Customer Service

  Welcome
  Manage Cases the Knowledge Base and the Interactive Service Hub
  Manage Queues Entitlements and Service Level Agreements (SLAs)
  Implement Service Management Analysis and Voice of the Customer Surveys
  Manage the Unified Service Desk (USD)
  Manage Dynamics Field Service and the Interactive Services Hub
  Course Review And Next Steps

Welcome

Welcome to Microsoft Dynamics 365 For Customer Service (MB2-718) certification preparation course. In this video, you will learn what's inside MB2-718 Certification Preparation Course.

Welcome to MB2-718 Certification Course. Watch this first.