MB2-718 Microsoft Dynamics 365 For Customer Service

  Welcome
  Manage Cases the Knowledge Base and the Interactive Service Hub
  Manage Queues Entitlements and Service Level Agreements (SLAs)
  Implement Service Management Analysis and Voice of the Customer Surveys
  Manage the Unified Service Desk (USD)
  Manage Dynamics Field Service and the Interactive Services Hub
  Course Review And Next Steps

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