Online CRM Training

MB2-715 (Microsoft Dynamics 365 Customer Engagement Online Deployment)

Overview

	Welcome
	IMPORTANT Microsoft Dynamics 365 New Interface
	What to Expect

Create A Customer Organizational Structure

	Module 2 Overview
	Support the Microsoft Dynamics 365 Client Environment
	Exam Preparation Notes 1.1
	Microsoft Dynamics Editions Available
	Microsoft Dynamics 365 Plans And Pricing
	Microsoft Dynamics 365 Deployment Plan For Clients
	Exam Preparation Notes 12
	Import data into the Microsoft Dynamics 365 environment
	Exam Preparation Notes 13
	Manage the Microsoft Dynamics 365 Environment
	Exam Preparation Notes 14
	Module 2 Review

Administer the Microsoft Dynamics 365 Environment

	Module 3 Overview
	Microsoft Dynamics 365 Deploy Instances
	Exam Preparation Notes 21
	Microsoft Dynamics 365 Manage Instances
	Exam Preparation Notes 22
	Microsoft Dynamics 365 Manage Updates
	Exam Preparation Notes 23
	Module 3 Review

Integrate Microsoft Dynamics with Other Applications

	Module 4 Overview
	Integrate Microsoft Exchange Online
	Integrate Microsoft SharePoint Online And OneDrive For Business
	Exam Preparation Notes 31
	Integrate Other Online Business Solutions
	Exam Preparation Notes 32
	Integrate Third Party Apps
	Exam Preparation Notes 33
	Module 4 Review

Manage Microsoft Outlook and Mobile Environments

	Module 5 Overview
	Integrate Microsoft Dynamics 365 with Outlook
	Exam Preparation Notes 41
	Manage and Configure Mobile Apps
	Exam Preparation Notes 42
	Module 5 Review

Review & Next Steps

Additional Certification Preparation Resources

	Resource 01
	Resource 02