| Introduction to Solutions | |
| Creating Publishers | |
| Creating And Managing Solutions | |
| Export A Solution | |
| Import A Solution |
| Introduction to Entity Customizations | |
| Entity Types And Ownership | |
| Create and Manage Entities | |
| Additional Information About Entities | |
| Create Activity Entities |
| Introduction to CRM Forms | |
| Types of Forms | |
| Customize A Form | |
| Form Structure Components | |
| Create A Quick Create Forms | |
| Create A Quick View Form | |
| Create A Mobile Express Form | |
| Working With Multiple Forms |
| Introduction to CRM Views | |
| Types of Views | |
| Customize A View | |
| Create A Public View | |
| Create A Personal View | |
| Other System View Types |
| Introduction to Business Rules | |
| Business Rules Scope | |
| Create And Test A Business Rule | |
| If Else Condition In A Business Rule | |
| Other Actions In A Business Rule |
| Introduction to Business Process Flows | |
| Enabling Business Process Flows | |
| Creating A Business Process Flow | |
| Conditions And Branching In A Business Process Flow |
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